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Forum Discussion

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
Billing
Payments
  • Nancy's avatar
    Nancy
    9 months ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.

 

If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago
Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

    • LukasLarsen's avatar
      LukasLarsen
      Explorer | Level 4
      9 months ago
      Nope.. that's why this is weird and I would like to talk to someone not over a public forum to see what is going on..
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        It’s a bit odd, indeed. What I’d suggest as the next step, since your subscription is handled by a third-party service (in this case, Google) and not Dropbox, is to get in touch with their support team directly. 

         

        They should be able to locate the account for which you’re being billed and guide you from there. 

         

        If you still have any trouble after that though, please let us know here and we’ll check if there’s something else we can do.

    • LukasLarsen's avatar
      LukasLarsen
      Explorer | Level 4
      9 months ago
      ... I just closed my card to stop the charges and won't be using your service seeing how awful it is to try to get in touch with customer service.. I am forced to talk to someone on a public forum for a multi billion dollar company because you can't even give out a customer support email address? What is happening?

      I know it's not up to you though and thank you for trying to help me take care of this but this was just way too much of a headache..

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