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Forum Discussion
I need help finding which account I'm being billed for
WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
I’m sorry to hear about this, LukasLarsen.
Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?
If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.
Let me know what you find.
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about this, LukasLarsen.
Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes?
If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.
Let me know what you find.
There is no transaction ID, it only says "Google Dropbox" ..
I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for..
I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for..
- Nancy
Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.
If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?
- Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..
