You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ruud Jansen's avatar
Ruud Jansen
Explorer | Level 3
3 months ago

I can't link a 4th device to my Dropbox account, even though I pay for Plus.

Hello , after searching and searching , talking to a chat bot that gave stupid similair answers , due to lack of an ordinairy  support phone number somewhere on the dropbox site to get in contact , I...
Billing
Dropbox Basic
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Ruud Jansen wrote:

billing is not my direct problem! I pay for PLUS  but the system recognize me as BASIC.

That's a billing issue. You're being billed for something that you're not getting. Either follow the steps I posted which will let you submit a help request, or respond to Walter so they can reach out (by opening a request in your name).

Ruud Jansen's avatar
Ruud Jansen
Explorer | Level 3
3 months ago

Thanks Rich! It's indeed a billing issue , only without direct support help it's impossible to solve. 

Best regards

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey Ruud Jansen! I’ve opened a ticket for you. Please go ahead and respond to it, when possible; we’ll go from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!