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Forum Discussion

Pado's avatar
Pado
Explorer | Level 4
2 years ago

I can't delete my account as I'm getting a 500 error

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and the...
Account Settings
Create or delete account
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Pado, please reply back to my email, when you see it.

Pado's avatar
Pado
Explorer | Level 4
2 years ago

Nancy, i have not heard back from you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Pado, thanks for checking in.

     

    Nancy is currently working on your case and will get back to you the soonest possible.

    • Hal71's avatar
      Hal71
      Explorer | Level 4
      2 years ago

      hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Hal71, so sorry to see that you're having trouble cancelling your subscription.

         

        Are the charges coming to your credit card, your PayPal account or perhaps through iTunes/Google Play?

         

        This info will help me assist you further.

    • Pado's avatar
      Pado
      Explorer | Level 4
      2 years ago

      Hello any luck on next steps?

      • Hal71's avatar
        Hal71
        Explorer | Level 4
        2 years ago
        The worst service I have ever seen

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