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Forum Discussion

edwardnaum's avatar
edwardnaum
New member | Level 2
2 months ago

I can’t cancel my subscription from the Dropbox website.

Dropbox i am paying for the dropbox plus subscription and im getting charged 11.99 every month and when i navigate through the website every other link works there besides the cancel subscription one...
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for your post, edwardnaum!

 

Can you send me a full screenshot of where you’re looking at exactly to cancel your plan? 

 

Are you clicking on the "Cancel plan" button and it doesn't work or aren't you seeing the option at all?

 

I’ll be able to further help this way.

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