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Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
3 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
Billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey SengaGlacier, sorry to hear you're still having issues with this.

    I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now.

    Would you like me to open a new one for you? 

    Keep in mind that in order to move forward with your request you'll need to respond to your ticket by email. 

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