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Forum Discussion
how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. ...
Nancy
Dropbox Staff
Dropbox StaffHi SengaGlacier, l hope you don’t mind me jumping in.
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?
If yes, please send it to me and l’ll take a look for you.
Keep me updated!
When opening a ticket with our support, did you, by any chance, receive a ticket number to your email address?
If yes, please send it to me and l’ll take a look for you.
Keep me updated!
the only link is https://www.dropbox.com/support/billing, i tried this form more than 3 times, useless no any feedback
- WalterHey SengaGlacier, sorry to jump in here, but did you make sure to use an incognito window without signing into any Dropbox account when filling out this form?
Make sure to include all the needed information there and an email address we can reach you at.yes, i loged on first, and submitted form and also emailed, no any reply
- WalterYou don't need to log into an account to fill out this form SengaGlacier - this is why I suggested using an incognito window.
In any case, would you like me to send you an email to the email address that's linked to your profile here on our Community so that we can have a further look?
