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Forum Discussion

Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks gherbosa for the additional info.

 

Since the payment was made through Apple, Dropbox is not authorized to provide refunds for those payments, so I would suggest reaching out to them once again, regarding your request.

gherbosa's avatar
gherbosa
Explorer | Level 4
12 months ago

Hi Hannah

This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.

I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims,  finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.

I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.

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