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Forum Discussion

Oleggur's avatar
Oleggur
Explorer | Level 3
3 months ago

Dropbox payments are made from my card for an unknown account

Good afternoon. Payments for dropbox are being debited from my card. At the same time, I do not use dropbox. Can I use the receipt from the bank to determine which account is linked to my card and di...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, Oleggur.

 

You can use our payment lookup tool, to look up the charges and see which account they're for.

 

Is it an account you can access, in order to cancel?

 

Let me know and we'll go from there.

Oleggur's avatar
Oleggur
Explorer | Level 3
3 months ago

Hello.

What is highlighted in yellow is a screenshot of your link. My ID is not 12 characters long, so it gives an error when requested

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the update here, Oleggur.

     

    In that case, can we send you an email, so we can investigate this internally?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Oleggur! Please reply to the email I’ve sent you, when you have some free time.

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