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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
3 years ago

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    3 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi CelesteMejia, welcome to our Community! 

I'm here and ready to help! 

Can I reach out to you via email, in order for us to look into this closely? 

Looking forward to hearing back from you.
SarahW2's avatar
SarahW2
Explorer | Level 4
3 years ago

I need to cancel my subscription and there is a linked account that I can't access because it's from a job I no longer have (and is connected through that email address). This is THE most frustrating system and I have wasted a ton of time trying to figure it out. It would be REALLY NICE if you would just have a customer support phone number in the footer of your website like everyone else does. This is maddening.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to see you're having trouble cancelling this subscription, SarahW2.

     

    But no worries, we can help you out here. Can I send you an email, so we can try this internally?

    • SarahW2's avatar
      SarahW2
      Explorer | Level 4
      3 years ago

      Yes, of course. Please use my gmail that is on file. Thank you!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries, Sarah, I just sent you an email, so make sure to get back to me when you have a chance. 🙂

    • SarahW2's avatar
      SarahW2
      Explorer | Level 4
      3 years ago

      Yes, of course. Please use the gmail address you have on file.

  • studiobaron's avatar
    studiobaron
    New member | Level 2
    2 years ago
    Agreed! Will never ever deal with this company again. Wasted an hour, was unable to resolve. How dare you? Shameful
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi studiobaron, just for clarificatoin, have you done a search with the card lookup tool to locate which account the payment was made to?

       

      According to your bank statement, was the charge made by Dropbox, iTunes or Google Play?

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