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MW07's avatar
MW07
Explorer | Level 4
5 months ago

Can I renew my subscription 7 days earlier?

Hi, just wondering if it is possible to change the renewal/anniversary date - so its 7 days earlier?
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  • Nancy's avatar
    Nancy
    5 months ago

    Welcome to the Community, MW07! 

     

    Can you clarify what’s your current plan, as shown here?

     

    If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

     

    Hope this helps a bit.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Welcome to the Community, MW07! 

 

Can you clarify what’s your current plan, as shown here?

 

If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. 

 

Hope this helps a bit.

  • MW07's avatar
    MW07
    Explorer | Level 4
    5 months ago
    Thanks Nancy.
    Current plan is the Family membership. Based on your feedback, it seems that no changes to the renewal date can be made.
    I read somewhere that you can cancel your subscription and then join up again, but I would be concerned about losing data so this is not ideal.
    Many thanks, Mark
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey Mark! What you read is true indeed and you could do this as a workaround. 

       

      You can check this Help Center article for more details on what would happen exactly in that scenario.

      • MW07's avatar
        MW07
        Explorer | Level 4
        5 months ago

        Thanks Nancy!

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