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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
3 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Galen1913, I hope you're doing well!

 

Can you send me a screenshot of what you see on your end, when this happens? 

 

Keep me posted! 

Galen1913's avatar
Galen1913
Explorer | Level 3
2 years ago

Sure, not much to it, just a blank rapidly refreshing page.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Galen1913, is this only occurring on your account, since you mentioned using different computers? Are other users able to sign in normally on their own accounts?

     

    It sounds like there is something affecting the internet connection to the Dropbox site, such as a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains. 

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