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Forum Discussion
Purchase page keeps refreshing
I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.
This has to be t...
I am having an issue similar to what is described here:
As soon as I log in, the Dropbox webpage begins continuously refreshing, and is thus unable to ever finish loading. I cannot do anything, I cannot view shared documents or manage payments.
I have tried multiple computers and browsers, and I have tried computers on a completely different network/internet.
It is seemingly impossible to reach a live human at Dropbox via phone or chat, and no way to raise a ticket with Dropbox support unless you are already paying for support.
- Megan
Dropbox Staff
Hey there, Galen1913, I hope you're doing well!
Can you send me a screenshot of what you see on your end, when this happens?
Keep me posted!
Sure, not much to it, just a blank rapidly refreshing page.
- Jay
Hi Galen1913, is this only occurring on your account, since you mentioned using different computers? Are other users able to sign in normally on their own accounts?
It sounds like there is something affecting the internet connection to the Dropbox site, such as a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.
