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Forum Discussion

M1ke41's avatar
M1ke41
New member | Level 2
5 days ago

Pop-ups in my Basic account keep prompting me to re-subscribe to Plus

Hi, I have been using the Basic Plan for a while now and it has worked well. Recently, I have been getting an annoying popup requesting that I resubscribe to the Plus Plan eventhough I have always be...
Dropbox Basic
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi M1ke41, thanks for your post and happy new year!

Is it possible that you had previously upgraded your account to the Plus plan, even for a little while?

Can you please send us a (preferably full screen) screenshot of this pop-up?

And do you have enough space in your account for your files to upload and sync to your other devices?

Let me know and we'll go from there.

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