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Forum Discussion
Personal plus downgraded by Dropbox
My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
- Thanks Walter.
Iv‘e found this in another tread. Something you suggested another customer.
It worked for me too.
In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".
Walter
Dropbox Staff
Dropbox StaffHey PeterNor, thanks for the ticket ID.
I've found your ticket in our system and passed your comments there to keep all the relevant information under one place.
For further assistance, you can reply to the agent handling your case as they'll be able to help with account specific information.
Let us know if you have any other questions in the meantime.
Thanks Walter.
Iv‘e found this in another tread. Something you suggested another customer.
It worked for me too.
In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".
Iv‘e found this in another tread. Something you suggested another customer.
It worked for me too.
In your Dropbox app, tap Account (or Personal if you have paired accounts).
2. Tap on the gear icon at the top of your screen to access your settings.
3. Tap on "Restore purchases".
- Walter
Glad to hear that you managed to sort this out in the end, Peter - thanks for keeping me in the loop too!
See you around the Community and take care!
Hello everyone, I have the same issue (I think) - the difference is that I have a free Dropbox account. I have used both personal and work Dropbox. Suddenly, my personal Dropbox does not exist anymore! I have received an e-mail saying that these two (personal and work) are not linked anymore, which is OK, but I can not find my files previously located in Personal Dropbox anywhere...
Yes, thanks, I couldn't remember this actually... I have totally forgot that I have two e-mail addresses registered... Solved now, thanks!
