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Forum Discussion

PeterNor's avatar
PeterNor
Helpful | Level 6
3 years ago

Personal plus downgraded by Dropbox

My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
Billing
Dropbox Plus
Payments
Plans
  • PeterNor's avatar
    PeterNor
    3 years ago
    Thanks Walter.
    Iv‘e found this in another tread. Something you suggested another customer.
    It worked for me too.

    In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".
PeterNor's avatar
PeterNor
Helpful | Level 6
Hi, it’s not about logging out an in again.
I’m getting notifications about that I need to upgrade due to having reached my basic (aprox 5GB) limit. Which is’nt true as I’m paying for Plus thru App Store.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

But, as you mentioned you were on a Team which has now been disbanded the paid account is on the OTHER account which you are not logged in is. 

 

The two accounts are disconnected. You need to be logging in to the right one - you are only now logged in to one account where as before you were on two and that benefitted you in terms of quotas. It doesnt now. 

  • PeterNor's avatar
    PeterNor
    Helpful | Level 6
    3 years ago
    I’m admin for our (recent) team account paid directly to dropbox, and its still a 2TB account. But my personal account has been downgraded when disconnected.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Dropbox doesnt do a 2TB Teams plan - they start at 5TB: https://www.dropbox.com/plans 

       

      So, if you are seeing a 2TB plan thats a Plus one. 

       

      • PeterNor's avatar
        PeterNor
        Helpful | Level 6
        3 years ago
        Might be so (2TB or 5TB payed for by my business) but thats not my problem. My problem is where the the Plus plan I’m paying for private has gone.

        Tanks for trying to help, but I still wonder how to actually speek to someone on support. In swedish (my native language) or in english.

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