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Forum Discussion
Paying for Plus through Google Play, but shows as Basic plan.
Support team (Lauren) just stopped answering my emails 3 days ago.
I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Jay
Dropbox Staff
Dropbox StaffFrom what you've described it seems that according to the Dropbox site, the Google payments stopped on that date, so your account should've been on a Basic plan for a while now.
Either the payments have been associated with a different Dropbox account entirely (if another was possibly signed into at the time after the last upgrade was made), or the payments have been failing somehow.
As there doesn't seem to be any payments associated with your account since 02/08/2022, this would be why the support agent recommended that you get in contact with Google directly to resolve this matter.
Here is the screenshot you asked for.
Google indicates the payment was completed succesfully and the subscription is active. My card charged accordingly. What else should I do to get the service I payed for?! It's a problem of communication between you (Dropbox) and Google, not me, nor my card or bank. Just solve it! It is you who sells your product through Google Play services, so just sort it out! Or stop selling this way, you are misleading your customers this way!!! There are a lot of just exactly the same complaint posts on your community portal, so many people are facing the problem and all you do is just continuing to advise checking if the correct account was payed for! Yes, it was the correct account, coz I have the only one for years either at Google or at Dropbox.
