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user551's avatar
user551
New member | Level 2
31 days ago

Our team has gone into locked state - how can I have a personal account instead with my files?

Hello, A few years ago, I used my university's email to create a DropBox account to access a Team folder, which has a lot of data. I also created other folders containing a large amount of data and u...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hey user551! Thanks for posting on our Community about this. 

 

The data that you previously stored on this Dropbox account, do you remember if it was saved within your personal folder (under your account username)?

 

If you’re not an admin on this Dropbox team, you have two options, as mentioned here. Unless your current admin chooses to renew the Dropbox team plan, you can always leave the team on your end (since it’s currently on locked state). After that, your Dropbox account will go back to a free Basic one that you can then upgrade to a paid plan. 

 

However, keep in mind that, while your personal folder will be moved over to the Basic account, you’ll lose access to most content that’s owned by the team. You can see more details on this here.

 

Let me know if you have any further questions though.

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