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Forum Discussion

just a user's avatar
just a user
Helpful | Level 5
3 years ago

Not receiving Verification and Forgot Password email

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and th...
Account Settings
Dropbox Plus
emails
Passwords
Security
  • Hannah's avatar
    Hannah
    3 years ago

    I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Stormer, thanks for bringing this to our attention.

 

Can we send you an email, so we can look into this internally?

josh18's avatar
josh18
New member | Level 2
11 months ago

Same problem here, again. Tried on Firefox on Linux and Safari on iPad and it just doesn't work. I thought it was a problem with Yahoo at first but looks like Dropbox is not sending verification emails.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey josh18 - sorry to hear you're having issues with this.

     

    Could you try clearing your browser's cache and/or an incognito window to request the verification email and let me know how it goes? 

    • josh18's avatar
      josh18
      New member | Level 2
      11 months ago

      Hi Walter - it started working today after clearing cookies and opening private mode in Firefox (on Linux).
      Thanks for your help!
      J

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Glad to hear it's sorted and thanks for keeping me in the loop too josh18 

         

        See you around the Community and take care! 

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