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Forum Discussion
New HP 25G promotion not working.
I have an old dropbox account. I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G was not available. what DOES show is this
| HP + Dropbox | HP promotion | 4/8/2017 | 25 GB (expired) |
Seems I had a promotion 3 years ago. How do I get my new promotional space with this new laptop? (going thru the various steps posted here have no effect)
As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's
- Mark
Super User II
As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's
Thank you, unfortunately that does make sense.
Hi Mark,
Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion:
Purchase date Space Duration Existing or new user?
Purchased before October 23, 2015 25 GB 6 months New or existing Dropbox users Purchased after October 23, 2015 25 GB 12 months New or existing Dropbox users Can you please make clear on this? I am tending to buy a HP but wondering this point.
Thank you very much.
Jones.
- Rich
The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.
If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.
This was a new DropBox account from a new promotion that came on a new HP laptop purchased 1 week ago.
Your comment is irrelevant.
I purchased a new HP Laptop. It has an offer for free 25GB storage for 1 year. Upon registering, it just clocks on the download and will not finish.
??
It simply would not download. The account (user name and pword) were set up but the software would not complete the download for the 25GB free for 12 months through the joint HP/DropBox offer.
I removed DropBox and downloaded and it worked fine. In doing so, the 25GB free offer was lost.
Not too happy.
I bought the laptop one week ago.
I think it is a scam from DropBox. Neither HP or DropBox will support, pointing the finger at one another.
In the adage "three strikes you are out"...HP just got one and DropBox got two.
Bogus advertising on both sides, and bogus "setup support" from HP.
