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Forum Discussion
New HP 25G promotion not working.
I have an old dropbox account. I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G wa...
As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's
Mark
Super User II
Super User IIAs you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's
Thank you, unfortunately that does make sense.
Hi Mark,
Your reply conflicts the "HP + Dropbox 25 GB promotion" stated in the Dropbox website as below:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion:
Purchase date Space Duration Existing or new user?
Purchased before October 23, 2015 25 GB 6 months New or existing Dropbox users Purchased after October 23, 2015 25 GB 12 months New or existing Dropbox users Can you please make clear on this? I am tending to buy a HP but wondering this point.
Thank you very much.
Jones.
- Rich
The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.
If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.
Thanks Rich,
I have just successflly applied the HP 25G promotion to my current dropbox. Just wishinf Dropbox helps a little bit further, e.g. after 12 months, the free 25G will be reduced to 5 or 10G instead of completely gone.
This was a new DropBox account from a new promotion that came on a new HP laptop purchased 1 week ago.
Your comment is irrelevant.
