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gerry6's avatar
gerry6
New member | Level 2
3 years ago

My trial is ending. Can I continue on a month to month basis?

my trial is ending. can i continue on a month to month basis with the option of cancelling at any time? Also, what happens to my files when I  quit?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    gerry6 wrote:

    my trial is ending. can i continue on a month to month basis with the option of cancelling at any time? Also, what happens to my files when I  quit?


    That depends on the option you chose when you started the trial. You would have had a choice of yearly or monthly. If you chose monthly then you'll be charged the monthly fee when your trial expires, and you can cancel at any time. When you cancel (monthly or yearly), you cancel the automatic renewal but you retain your account benefits until your next billing period at which point your account is downgraded.

     

    When you cancel your subscription your files will remain in your account. If you're over your storage quota, you simply can't sync anymore. No files are deleted.

    • ady-t's avatar
      ady-t
      New member | Level 2

      Hi there, by any chance you know how do I find which option I have selected when sign up for free trial? Thank you

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey ady-t

         

        If you’re referring to the billing cycle of your Dropbox plan, you can check more details here.

         

        Let me know if you have any further questions, though.

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