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Forum Discussion

mahashar's avatar
mahashar
New member | Level 2
2 months ago

My iOS trial has expired but I can't purchase a direct subscription

I was previously using the Dropbox Plus plan, but after it expired, I started a free trial through the App Store. Now, I've canceled that trial and want to purchase the plan directly using my credit ...
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there mahashar - sorry to hear about this.

 

Have you tried upgrading through the plans page directly?

 

If you did and you're getting an error, please send us a screenshot so that we can have a visual too.

 

Thanks!

mahashar's avatar
mahashar
New member | Level 2
2 months ago

Here is the attached screenshot , It's showing your plan is managed externally 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the screenshot mahashar 

     

    Have you made sure that you cancelled your trial through the app store on your iOS device as the message shown in your screenshot suggests?

    • Ranchen's avatar
      Ranchen
      Icon for Dropbox Product Manager rankDropbox Product Manager
      2 months ago

      Hi @mahashar,
      I'm a product manager at Dropbox and my team can help you troubleshoot this. Can you provide the support ticket you filed, so we can take a look at your account?
      Thank you,
      Ran 

      • Ranchen's avatar
        Ranchen
        Icon for Dropbox Product Manager rankDropbox Product Manager
        2 months ago

        Hi mahashar, we were able to get your account info through your community forum post, and fixed your trial cancellation issue. You should be able to purchase the Plus plan on the Dropbox website now! Please give it a try and let us know if it worked. Thanks

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