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Forum Discussion

tobius's avatar
tobius
New member | Level 2
2 years ago

My files will get deleted because I downgraded?

Had a chat - they *said* my account would downgrade after my next renewal. Was told all had been done, and my files were all deleted except the files with a title "2022 and 2023". I am out of the c...
Billing
downgrade
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Dropbox does not delete files after you downgrade - it just causes you to go over quota. There is no way to do this and support wont delete files on your behalf either. 

 

You can, however, do it yourself. Just go to www.dropbox.com/home and delete things

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