You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
My account renewed on Plus in August, but my account shows as Basic now, why?
I have had a DropBox Plus account for several years. The auto renew bill was paid via credit card in August 2024, but my account now shows DropBox Basic. How can I reach someone in billing to help me resolve this issue?
- Jay
Dropbox Staff
Hi Mary R, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
No, no confirmed payments on that page. The upgrade was done several years ago and has been on automatic payment since then. Not done via mobile. The credit card statement says Dropbox. Payment charged on 8/27/24.
- Jay
If there are no payments on this page, then it means you're looking at a different account entirely, since it would show the history of all payments on the account.
Could you try locating the transaction using the card lookup tool?
