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Chris M.116's avatar
Chris M.116
New member | Level 1
9 years ago

My account got downgraded - can you help me?

I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on pa...
cancellations
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  • DD1's avatar
    DD1
    9 years ago

    Hey Chris!

    Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off. 

    The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you log a support ticket with us.

    Hope that helps!

DD1's avatar
DD1
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi Chris! That sounds off and isn't a common issue that I'd be aware of. Any chance you might have switched auto-renew off in the PlayStore? That'd explain at least part of this issue..

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