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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
Account Access
Account Settings
Dropbox Basic
Security
  • Mark's avatar
    Mark
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

EssoPaC's avatar
EssoPaC
Explorer | Level 3
3 years ago

i have the same problem too guys

how can i open my dropbox account, 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey EssoPaC! 

     

    Do you perhaps have the emergency backup codes that you should have received upon enabling 2FA on your Dropbox account?

     

    Were you also using Google Authenticator before and you no longer have access to your mobile device?

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