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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
Account Access
Account Settings
Dropbox Basic
Security
  • Mark's avatar
    Mark
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Balawayne's avatar
Balawayne
Explorer | Level 4
Hey man, thanks! I didn't try much after that. How to communicate with them? I'm from India, So I couldn't call their customer support too. I don't know what to fo, please let me know.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi xrous1, happy Tuesday!

     

    You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system?

     

    Thanks a bunch! 

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