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mh34's avatar
mh34
Explorer | Level 3
24 days ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
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mh34's avatar
mh34
Explorer | Level 3

Hi Jay , I'm currently trying to resolve a sync issue and have opened a ticket on that (#24402288)

 

I have also opened a ticket for the chat issue (#24411457) where I uploaded a video showing what you're requesting. 3 days and no acknowledgement on that ticket.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Thanks for the info, could you reply to the original ticket ID 24402288 with the video you mentioned in order to continue the support request from there? 

 

Creating new tickets can create unnecessary delays when handling a specific issue.

  • mh34's avatar
    mh34
    Explorer | Level 3
    20 days ago

    The tech in that initial ticket did not acknowledge the chat issue so I assumed he was ignoring it. It is a separate issue than the sync one, so it's probably better to have it in a separate ticket. No work on the chat issue has been done on that original ticket.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      20 days ago

      Thanks for the details, I've gone ahead and prioritized the new ticket in order to expedite matters on your behalf.

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