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Forum Discussion

mh34's avatar
mh34
Explorer | Level 3
2 months ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and ...
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi mh34 

 

You arent on a trial are you? Support options are only available to paying users.

 

Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

mh34's avatar
mh34
Explorer | Level 3
2 months ago

Not on a trial. Time is 9:50AM CDT yet chat is not available.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi mh34, thanks for posting on the Community.

     

    What issue are you experiencing exactly that requires support? 

     

    Could you attach screenshots showing the current plan on this page, and the support options you see?

     

    This will help me to assist further.

    • mh34's avatar
      mh34
      Explorer | Level 3
      2 months ago

      Hi Jay , I'm currently trying to resolve a sync issue and have opened a ticket on that (#24402288)

       

      I have also opened a ticket for the chat issue (#24411457) where I uploaded a video showing what you're requesting. 3 days and no acknowledgement on that ticket.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the info, could you reply to the original ticket ID 24402288 with the video you mentioned in order to continue the support request from there? 

         

        Creating new tickets can create unnecessary delays when handling a specific issue.

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