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Forum Discussion
mh34
21 days agoExplorer | Level 3
Live chat support isn't available for my Essentials plan?
I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.
- mh34Explorer | Level 3
Not on a trial. Time is 9:50AM CDT yet chat is not available.
- JayDropbox Staff
Hi mh34, thanks for posting on the Community.
What issue are you experiencing exactly that requires support?
Could you attach screenshots showing the current plan on this page, and the support options you see?
This will help me to assist further.
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