You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
mh34
29 days agoExplorer | Level 3
Live chat support isn't available for my Essentials plan?
I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.
- mh34Explorer | Level 3
Not on a trial. Time is 9:50AM CDT yet chat is not available.
- JayDropbox Staff
Hi mh34, thanks for posting on the Community.
What issue are you experiencing exactly that requires support?
Could you attach screenshots showing the current plan on this page, and the support options you see?
This will help me to assist further.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!