You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mh34's avatar
mh34
Explorer | Level 3
2 months ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.

Plans
upgrades
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    Hi mh34 

     

    You arent on a trial are you? Support options are only available to paying users.

     

    Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

    • mh34's avatar
      mh34
      Explorer | Level 3
      2 months ago

      Not on a trial. Time is 9:50AM CDT yet chat is not available.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi mh34, thanks for posting on the Community.

         

        What issue are you experiencing exactly that requires support? 

         

        Could you attach screenshots showing the current plan on this page, and the support options you see?

         

        This will help me to assist further.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi mh34,

     

    Our engineering team has informed me that the redirect has been fixed and chat should work properly now. Please let us know if you're still experiencing any issues. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!