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missy1115's avatar
missy1115
New member | Level 2
I am having the same problem Dropbox works on my pc but not on my iPhone
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

missy1115, can you please send me a screenshot of what you see here?

 

Is there any chance you have a separate Dropbox account (under another email address), that’s on a free Basic account instead?

 

Is the email address you see here, the same as the one on your Dropbox mobile app?

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