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New member | Level 2

18 days ago

I've paid for Dropbox, but I don't see more storage on my account.

Hello, yesterday i upgraded my Dropbox from Basic to 2TB. Dropbox has already charged me and i have paid, but i can’t see a change in my storagelevel. I have already tried to “Reload Purchase” but i ...

Dropbox Staff

18 days ago

Hi Marc9632! I’m sorry to hear about that.

Which platform did you use to upgrade your Dropbox account? Was it www.dropbox.com, or the iTunes/Google Play store on your mobile device?

Can you also send me a screenshot of the error message you’re receiving?

Let me know when you’re ready.

Marc9632

New member | Level 2

18 days ago

Hello Nancy

i used Dropbox.com when i upgraded :).

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Dropbox has already charged me and i have paid, but i can’t see a change in my storagelevel. I have already tried to “Reload Purchase” but i ...","body@stringLength":"268","rawBody":"

","kudosSumWeight":0,"postTime":"2025-03-19T08:07:52.222-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Payments","text":"Payments","time":"2018-07-16T04:16:22.804-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:upgrades","text":"upgrades","time":"2019-08-08T15:04:39.322-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:827177_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:827177":{"__typename":"Conversation","id":"conversation:827177","solved":false,"topic":{"__ref":"ForumTopicMessage:message:827177"},"lastPostingActivityTime":"2025-03-19T09:00:56.915-07:00","lastPostTime":"2025-03-19T09:00:56.915-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:827177":{"__typename":"ModerationData","id":"moderation_data:827177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:827177_2":{"__typename":"Revision","id":"revision:827177_2","lastEditTime":"2025-03-19T08:35:13.363-07:00"},"ForumReplyMessage:message:827189":{"__typename":"ForumReplyMessage","id":"message:827189","conversation":{"__ref":"Conversation:conversation:827177"},"author":{"__ref":"User:user:1907876"},"revisionNum":1,"uid":827189,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I've paid for Dropbox, but I don't see more storage on my account.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827189"},"parent":{"__ref":"ForumReplyMessage:message:827184"},"body":"

Hello Nancy

i used Dropbox.com when i upgraded :).

","body@stringLength":"443","rawBody":"

Hello Nancy

i used Dropbox.com when i upgraded :).

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Hi Marc9632! I’m sorry to hear about that.

Which platform did you use to upgrade your Dropbox account? Was it www.dropbox.com, or the iTunes/Google Play store on your mobile device?

Can you also send me a screenshot of the error message you’re receiving?

Let me know when you’re ready.

","body@stringLength":"515","rawBody":"

Hi ! I’m sorry to hear about that.

Which platform did you use to upgrade your Dropbox account? Was it www.dropbox.com, or the iTunes/Google Play store on your mobile device?

Can you also send me a screenshot of the error message you’re receiving?

Let me know when you’re ready.

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