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DonvaleMontessori's avatar
DonvaleMontessori
New member | Level 2
13 days ago

I've cancelled my plan, but still got billed. How can I get a refund?

I have received a charge for $184.67 on my Paypal account but I have cancelled my subscription and it is not active. I have looked to see if there is another account open, but I cannot find any curre...
Billing
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Thanks for your post, DonvaleMontessori. 

 

It’s possible you’ve been billed for a separate Dropbox account/subscription indeed.

 

Besides the email address you see here, do you have another one that may be linked to a second Dropbox account? If you do, please double check its inbox/spam folder for any Dropbox messages and let me know what you find. 

 

Keep me updated.

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