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Forum Discussion
I've been charged but my account is still Basic
This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
I have purchased a Plus plan for my account and I have been charged the amount via SMS and it still has not been activated,
I want to talk to customer support but my account is basic and it says you are unable to.
What do I do?
When I try adding the transaction ID that is sent via SMS I get this message.
Can't locate transaction ID, please submit a billing help request
I would like to know if i am able to share the transaction ID provided in the SMS or not to the public
- Mark
Super User II
No, dont share it.
You will need to contact support for help at www.dropbox.com/support but make sure you are NOT LOGGED IN - even to here. Try using an incognito window and then the option to get help with account issues will appear.
