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Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
2 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Billing
Dropbox Basic
Payments
Plans
upgrades
Andalus Gate holding's avatar
Andalus Gate holding
New member | Level 2
3 months ago

I have purchased a Plus plan for my account and I have been charged the amount via SMS and it still has not been activated, 
I want to talk to customer support but my account is basic and it says you are unable to. 

What do I do?

  • Andalus Gate holding's avatar
    Andalus Gate holding
    New member | Level 2
    3 months ago

    When I try adding the transaction ID that is sent via SMS I get this message. 

    Can't locate transaction ID, please submit a billing help request
    I would like to know if i am able to share the transaction ID provided in the SMS or not to the public
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      No, dont share it.

       

      You will need to contact support for help at www.dropbox.com/support but make sure you are NOT LOGGED IN - even to here. Try using an incognito window and then the option to get help with account issues will appear. 

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