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Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
2 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Billing
Dropbox Basic
Payments
Plans
upgrades
Ginger22's avatar
Ginger22
New member | Level 2

I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ginger22, I’m sorry to hear about your issue. 

 

Did you try inserting your transaction ID in the field showing here, and you get no results? 

 

Let me know, and we’ll take it from there.

  • Ginger22's avatar
    Ginger22
    New member | Level 2
    2 years ago

    Thank you for replying! Yes I did try that but the transaction id in my bank account is only 10 digits so it does not work. I don't know what else to do. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Ginger22, I'd need some account-specific info in order to look into this for you. Can I send you an email?

       

      Keep me posted!

      • Ginger1434's avatar
        Ginger1434
        New member | Level 2
        2 years ago

        Yes you can email me. Am I correct that you work directly for Dropbox?

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