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Forum Discussion

hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised
Account Settings
dropbox business
Security
  • Jane's avatar
    Jane
    7 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    7 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
 
I’ve included your comments & rest assured that you’re in safe hands. 
 
I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

Im really in a jam here I accepted an invite and now I am afraid the admins of this can see my entire PERSONAL drob box library, Im begging for help here I really dont know these other people and admins personally and they will not release me. Im in a real jam and have no idea if they can mine my data from that folder. Im really stuck and frantic please help

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    You MUST log a ticket as has been said numerous times I'm afraid.

    Its a PUBLIC forum here - people cant help here.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I understand that this may frustrating to you at the moment hemituner, though please keep in mind that we can’t access your account specifics here for security reasons. 
     
    Your best bet at the moment would be to pursue a resolution via your open email communication with my colleague. As you’ve accepted the invite to the Dropbox Business account, you should be entitled to priority email support, so they’ll get back in touch with you soon. I hope that this info is a bit more helpful to you! 

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