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Forum Discussion
I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.
I really need some live help I am afraid my account is compromised
Richard43 wrote:
How do I leave the business acount? Need to contact someone.
You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.
- Rich
Super User II
If you believe your account in compromised, you should go to your Security page and change your password. Then check the list of devices and web browser sessions that are associated with your account and remove any that you don't recognize.
Beyond that, you'll need to contact Support directly as only they can assist with account related matters.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help. - MarkUnless you are a business user at the correct level there is none I'm afraid.
www.dropbox.com/support to log and http://dropbox.zendesk.com to track issues are the only way.
In terms of compromised, how? What makes you think that?I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox
- Rich
hemituner wrote:
I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox
You'll still need to contact Support using the information above, but the admin for the business account will still need to approve the restoration of your account back to a personal account. This is because, after joining a team, the account now belongs to the business; it's no longer a personal account.
The easiest way to have it restored is to contact the team admin for the account as they have the ability to restore it back to a Personal account. If they can't or won't do it, you'll need to contact Support directly to see what they can do.
Just cancel and open another account
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