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Forum Discussion

Jerthorne's avatar
Jerthorne
Explorer | Level 3
2 years ago

Issues upgrading to 2000 gb plan

I’m trying to upgrade from the free plan to the 2000 gb plan and it keeps giving me an error that there is a problem and advises me to refresh the page or contact support.
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our forum, Jerthorne!

 

I’d like you to send over a screenshot of the error message you keep receiving, if that’s alright. 

 

Also, have you tried any other browsers on your computer or incognito mode, as a test? 

 

Keep in the loop.

Jerthorne's avatar
Jerthorne
Explorer | Level 3
2 years ago

 

I have also tried on two Mac computers in Chrome and using incognito, as well as the Dropbox iOS app and the mobile browser. Nothing is working.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    HI Jerthorne, could you try using a different browser completely to see if this helps?

    • Jerthorne's avatar
      Jerthorne
      Explorer | Level 3
      2 years ago
      I have tried in chrome and safari. I think it might have something to do with the way I was paying for the subscription before. But I’m not sure.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jerthorne, can I send you an email, in order for us to have a closer look into this? 

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