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loay tork's avatar
loay tork
New member | Level 1
18 days ago

Issue with the payment method but I found a payment invoice

Hello how are you ... I wish you a happy new year.. I have a problem with the payment method. A notification appears on my subscription that I must pay, but when I pay, it does not accept the visa and a problem appears (please update your billing information). What can I do about it? But I found a payment invoice dated 12-16-2024. Has the deduction been made? And if I really paid the subscription, why does a sign appear that the application will close after 24 hours if I do not pay? Please, can you help me with that? Please reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey loay tork - sorry to hear about this.

     

    Can you please send us a screenshot of the exact notification you're getting and also clarify what your plan tab reports? 

     

    Thanks so much! 

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