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Forum Discussion

SabinaMaraviglia19's avatar
SabinaMaraviglia19
Helpful | Level 5
3 years ago

Incorrect birthday input when joining a Family Plan

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a phone number to call now. 

Please I appreciate some help. Thanks. 

[removed per the Community's Guidelines]

Account Settings
Dropbox Family
Security
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey SabinaMaraviglia19, sorry to hear about this.

     

    Would it be OK if I reach out via email to have a further look into this internally?

     

    Let me know and I'll use the email address that's associated with your profile here, on our Community.

     

    Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

         

        See you around the Community and take care!

  • patrickmudek's avatar
    patrickmudek
    New member | Level 2
    3 years ago

    Dear Dropbox community,

     

    I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

     

     

      • patrickmudek's avatar
        patrickmudek
        New member | Level 2
        3 years ago

        Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?

         

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi patrickmudek, welcome to our Community! 

       

      I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

       

      Thanks!

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