You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

carrolbenj's avatar
carrolbenj
Explorer | Level 3
4 months ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since I can't complete 2 factor authentication without access to said email account. How can I cancel my subscription if dropbox won't let me?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey carrolbenj, welcome to our forum. 

     

    It sounds like you’re being asked for the one-time code (instead of two factor authentication). 

     

    Can you clarify if you remember the password of the Dropbox account for which you’re being billed? 

     

    Are you being charged directly by Dropbox or iTunes/Google Play for this plan? 

     

    Keep me in the loop, and we’ll go from there.

    • carrolbenj's avatar
      carrolbenj
      Explorer | Level 3

      It is a one time code, I do have the password but can't see the code without the email. I am being charged directly through dropbox, not either of the app stores. Thank you for the response!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi carrolbenj, thanks for the info. To cancel the subscription without access to the account, you can contact the support team directly.

         

        You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

         

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!