You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1
21 days ago

I was charged for an annual plan, but I didn't sign up for it

Hi my credit card has been charged AUD$184 via PayPal. However I  have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did ...
Billing
cancellations
Refunds
Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1

Thank you for your reply. Can you please provide the url for this link these links just keep directing back to the same help area there is no ‘other’ section just FAQ sections. 

thank you 

ainsley 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Hey Ainsley Aldons, let me also jump in here!

Have you tried the steps that my colleague provided while using an incognito mode, and signed out of your Dropbox account, and these forums?

If so, then I'd be happy to open a ticket on my end for you, just let me know.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!