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Forum Discussion

Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1
21 days ago

I was charged for an annual plan, but I didn't sign up for it

Hi my credit card has been charged AUD$184 via PayPal. However I  have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did ...
Billing
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Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1
8 days ago

Thank you for your reply. Can you please provide the url for this link these links just keep directing back to the same help area there is no ‘other’ section just FAQ sections. 

thank you 

ainsley 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey Ainsley Aldons, let me also jump in here!

    Have you tried the steps that my colleague provided while using an incognito mode, and signed out of your Dropbox account, and these forums?

    If so, then I'd be happy to open a ticket on my end for you, just let me know.

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