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Forum Discussion

jxt10's avatar
jxt10
New member | Level 2
5 months ago

I want to get a refund for my payment

I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. B...
cancellations
Refunds
  • jxt10's avatar
    jxt10
    New member | Level 2
    5 months ago

    Hi, are you the admin or staff??

    I found on the website you give me:

    "you’ll be charged and will retain access to the plan’s features through the end of the paid period."

    but now my account is Basic. I don't want to resubscribe, I just want to GET MY REFUND

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      jxt10 wrote:

      I don't want to resubscribe, I just want to GET MY REFUND

      You need to contact Support via the link I provided above.

      • jxt10's avatar
        jxt10
        New member | Level 2
        5 months ago

        thanks. but Can you ask some staff to solve this problem for me?

        I'm very disappointed with Dropbox's support, I just want to solve this ASAP. don't let me just wait for a long time and say nothing.

        Please ask someone to contact me. 

        I've had enough of the customer service's standard words

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