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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I used Dropbox professional trial. I subscribed to this temporary purpose. I didn’t get reminder mail from dropbox for end of trial coming. Dropbox charged 234 dollar from me for a year. How could i get my money back? Is it possible to cancel this?
- Mark
Super User II
Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required.
You need to contact support at www.dropbox.com/support
More info at https://help.dropbox.com/plans/refund
- Thanks for your comment. Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan? Dropbox was charged today and they are not worked today. I can not contact with them.
- Rich
Mertc wrote:
Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan?Any changes you make now wouldn't take effect until your next billing cycle. As Mark stated, you can try contacting Support but the terms clearly state no refunds, and you agreed to the charge by not cancelling the trial before it ended.
