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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have the same issue. I needed to quickly get a signature and accepted to get a free trial for 7 days and have since then never managed to find a way to cancel it. I've followed both the dropbox sign and dropbox documentation and the options described in those docs are not available to me. I'm now getting monthly charges and I see nothing about a subscription in the dropbox sign or dropbox UI. Please help me cancel this and preferably refund me as I've been trying to cancel for at least 2 months 😫
Nancy
Dropbox Staff
Dropbox StaffSimilar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!
- Nancy
lchesnutt01, if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.
@Nancy, it isn't for a Dropbox Sign account, just a normal Dropbox account. Sorry, just now realizing the original post is for Dropbox Sign and not just Dropbox. Any chance you can point me in the right direction?
