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Forum Discussion
SamuelWakeman
2 years agoExplorer | Level 4
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
- 2 years ago
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
thorag
2 years agoExplorer | Level 3
I have the same issue. I needed to quickly get a signature and accepted to get a free trial for 7 days and have since then never managed to find a way to cancel it. I've followed both the dropbox sign and dropbox documentation and the options described in those docs are not available to me. I'm now getting monthly charges and I see nothing about a subscription in the dropbox sign or dropbox UI. Please help me cancel this and preferably refund me as I've been trying to cancel for at least 2 months 😫
- Nancy2 years agoDropbox Staff
Hey thorag! Sorry to hear about that.
If you haven’t already, feel free to log a ticket with our support team (via this page), like the rest of the users, and send me your ticket number here.
- lchesnutt012 years agoNew member | Level 2
Similar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!
- Nancy2 years agoDropbox Staff
lchesnutt01, if you're being billed for a Dropbox Sign plan and not a Dropbox subscription, please open a ticket via this page. After that, send me your ticket number here.
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