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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Jo551's avatar
Jo551
Explorer | Level 3

I have had the same issue and have been on a run about mission. 

 

I cancelled my trial subscription only to find out that I have been charged $184.67.  My bank said that they can not help and I can not find anything on Drop Box to help.

 

Please contact me asap to help me cancel my trial and reemburse me the money that Drop Box has taken out of my bank account.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Jo551, sorry to hear you're having issues with this.

 

Can you please clarify if you're referring to a charge for a Dropbox Sign subscription or if you're talking about a Dropbox subscription? 

 

If it's the latter, did you try these steps to cancel it? 

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